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Contact us by phone
We operate UK call centres, so it’s never been easier for new and existing customers to get in touch.
Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply.
To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.
| Bank Accounts Savings Credit Cards Mortgages Personal Loans Insurance | Investments |
| Banking Accounts - view a range of our bank accounts | |
| Telephone number | Opening hours |
| Customer Services 08457 21 31 41 | Existing customers 24 hours a day, 7 days a week New customers Mon-Fri: 8am-8pm Sat: 8am-6pm Sun: 9am-5pm |
| Lost and stolen debit and cash cards 0845 300 0344 | 24 hours a day, 7 days a week |
| Savings (including cash ISAs) - view a range of our savings | |
| Telephone number | Opening hours |
| New and existing customers 0845 602 03 04 | Mon-Fri: 8am-8pm Sat: 8am-6pm Sun: 9am-5pm 24 hours a day, 7 days a week for Premium savings customers |
| Lost and stolen debit and cash cards 0845 300 0344 | 24 hours a day, 7 days a week |
| Credit Cards - view a range of our credit cards | |
| Telephone number | Opening hours |
| Customer Services 08457 29 39 49 08459 64 56 45 - If your card number begins 525302 International (from abroad) +44 131 454 1606 +44 1733 574121 - if your Card number begins 525302 | 24 hours a day, 7 days a week |
| Applications 0800 328 5984 | Mon-Fri: 8am-10pm Sat-Sun: 8am-7pm |
| Repayment Cover 0845 605 1150 | Mon-Fri: 8am-10pm Sat-Sun: 8am-7pm |
Card Care Sentinel® Gold | 24 hours a day, 7 days a week |
| Lost and stolen credit cards 0845 300 0344 International (from abroad) +44 131 454 1605 | 24 hours a day, 7 days a week |
| Mortgages | |
| Telephone number | Opening hours |
| 08458 50 08 42 | Mon-Fri: 8am-8pm Sat-Sun: 9am-4pm |
| Investments | |
| Telephone number | Opening hours |
| Stocks & shares ISAs 01904 61 11 10 | Mon-Fri: 8am-6pm Sat: 9am-1pm |
| Pensions and other investments plans 0870 901 01 37 | Mon-Fri: 8am-6pm Sat: 9am-1pm |
| Share Dealing | |
| Telephone number | Opening hours |
| 0845 606 1188 Sign in to Share Dealing Online Register for Share Dealing Online | Mon-Fri: 8am-9:15pm Sat: 9am-1pm |
| Travel Money | |
| Telephone number | Opening hours |
| 08452 46 00 06 | Mon-Fri: 8am-10pm Sat-Sun: 10am-8pm |
| Internet Banking Helpdesk | |
| Telephone number | Opening hours |
| 08456 02 00 00 Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us. | 24 hours a day, 7 days a week |
| Bereavement help and advice | Telephone number | Opening hours | |
| Book an appointment in Branch (bank account customers) | 08457 21 31 41 | 24 hours a day 7 days a week | |
| Book an appointment in Branch (savings customers) | 08456 02 03 04 | 24 hours a day 7 days a week | |
| Read our bereavement advice leaflet | Expert Bereavement Advice 0800 970 4322 | Mon-Fri: 9am-5pm | |
We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.
You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.