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Contact Us
Email us
General enquiries - sharedealing@bankofscotland.co.uk
Bank of Scotland ShareBuilder enquiries - sharebuilder@bankofscotland.co.uk
SIPP enquiries - bossipp@sippdeal.co.uk
Please be aware that emails to us are not secure and so you should not include any sensitive or confidential information.
Online
You can use our 'Web Chat' service to 'chat' directly to a member of our Customer Relations Team who will be able to assist you with any brief queries whilst you remain connected to the internet. If you have any queries that are more complex, please email or telephone. This service is available Monday to Friday - 8am to 8pm.
Call us
General enquiries - 0845 606 1188
Monday to Friday - 8am to 9.15pm, Saturday - 9am to 1pm (closed Sundays and English Bank Holidays)
If you have a hearing or speech impairment you can use text phone to make communication easier on 0845 604 2543
Monday to Friday - 8am to 6pm (closed weekends and English Bank Holidays)
Write to us
General enquiries -
Customer Services Department
Bank of Scotland Share Dealing
Lovell Park Road
Leeds
LS1 1NS
SIPP enquiries -
The Bank of Scotland SIPP Administration Team
A J Bell Management Limited
Trafford House
Chester Road
Manchester
M32 0RS
Tell us what you think
At Bank of Scotland Share Dealing, we believe in continuous improvement, so we really value your feedback. We welcome any ideas you may have for improvements to our service, please let us know what you think. After all, who better to help us improve our service than the people who use it!
email us at sharedealing@bankofscotland.co.uk, or call us on 0845 606 1188.
Meeting the needs of all our customers
Bank of Scotland Share Dealing is committed to meeting the needs of all our customers. For visually impaired customers, we can provide documents in large print, Braille or on audio cassette.
If you have a hearing or speech impairment, the following options are available to make communication easier:
- Textphone - 0845 604 25 43.
- Typetalk - simply prefix our number (0845 606 1188) with 18001.
- www.bankofscotlandsharedealing-online.co.uk - if you're registered for our online service, you can deal and view most of your accounts online.
- Bank of Scotland/ Halifax branch - a selection of colleagues are British Sign Language trained and we can arrange for an interpreter, free of charge.
- 3rd Party Authorisation for Bank of Scotland Share Dealing Accounts and Self-Select Stocks & Shares ISAs - a friend or relative can contact us and even deal on your behalf.
